Patient Participation Group

The Patient Participation Group was formed in accordance with the guidance laid down in the Patient Participation Directed Enhanced Service (DES) for GMS contract 2011/12 – 2012/13 and as amended by the DES for GMS contract 2014/15.


The purpose of the Patient Participation Group is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.


The broad aim of this group is to encourage the practice to routinely ask for and act on the views of its patients. This includes patients being involved in decisions that lead to changes to the services the practice provides or commissions, either directly or in its capacity as gatekeeper to other services.

More specifically our aims are:

  • To regularly seek the views of a representative sample of patients
  • To identify common concerns and potential areas for improvement and to seek appropriate actions and measures, in conjunction with practice representatives, to address these concerns and potential areas for improvement
  • To assist the practice in providing input and response to the requests and requirements of the North West Surrey Clinical Commissioning Group
  • As appropriate, to help the practice seek cost effective approaches to managing its budgets
  • To provide a strong link with the practice management team, and a sounding board, as required, for any issues arising from the practice team


As far as possible, the group should be representative of the current practice population.

Membership of the PPG to comprise of:

  • Up to 10 patient representatives, who must be currently registered with the practice
  • The practice manager and up to two clinicians from the practice
  • Up to two observers from the Patient Reference Group
  • The Chair(person) will be drawn from the patient representatives, who will each serve for a minimum of 12 months


The group should routinely meet between four and six times a year.


Patient Survey Reporting